Survey Contents: Insurance 2005

1. Executive Summary
2. Highlights
3. Industry Overview

3.1 Introduction
3.2 Current scenario
3.2.1 Major regions
3.2.2 Major markets
3.3 Business segments
3.3.1 Business segments by region
3.4 Insurance density and penetration
3.5. Industry performance
3.5.1 Life insurance
3.5.2 Non–life Insurance
3.6 Major players
3.7. Key trends
3.7.1 Concentrating on core business
3.7.2 Globalization
3.7.3 Dis-aggregation
3.7.4 Common international accounting standards
3.7.5 Shift in regulation
3.7.6 Increasing use of technology
3.7.7 Off-shoring
3.8 Conclusion
3.9 References

4. Growth Drivers

4.1 Introduction
4.2 Economic Growth
4.3 Growth of Capital Markets
4.4 Increasing Disposable Income
4.5 Demographic Shifts
4.6 Regulatory Aspects
4.7 Technology
4.8 Bancassurance
4.9 Conclusion
4.4 References

5. Issues & Challenges

5.1 Introduction
5.2 Managing low returns
5.3 Capital constraints
5.4 Increasing risk
5.5 Complying with increasing regulations
5.5.1 Anti–money laundering
5.5.2 Stricter corporate governance standards
5.5.3 Regulations inadequate post liberalization
5.6 Intensifying competition
5.7 Changing customer behavior
5.8 Conclusion
5.9 References

6. Technology

6.1 E-business in insurance
6.1.1 Internet as a distribution channel
6.2 Business intelligence
6.2.1 Customer relationship management
6.2.2 Actuarial function
6.2.3 Underwriting and policy management
6.2.4 Claims management
6.2.5 Finance and asset management
6.2.6 Human resource management
6.2.7 Corporate management
6.2.8 Value chain dis-aggregation
6.2.9 Channel Management
6.3 M-Commerce in insurance
6.4 Conclusions
6.5 References

7 Major Markets

7.1 Introduction
7.2 US
7.2.1 Overview
7.2.2 Market size
7.2.3 Industry structure
7.2.4 Regulation
7.2.5 Life insurance: structure and performance
7.2.6 Non-life insurance: structure and performance
7.2.7 Key issues & trends
7.2.8 Future outlook
7.3 Europe
7.3.1 Overview
7.3.2 Major markets
7.3.3 Market size
7.3.4 Business segments
7.3.5 Future outlook
7.3.6 UK
7.3.7 Regulations
7.3.8 Long-term insurance segment and performance
7.3.9 Non-life insurance
7.3.10 Key trends
7.3.11 Future outlook
7.4 Japan
7.4.1 Overview
7.4.2 Market size
7.4.3 Industry structure
7.4.4 Regulation
7.4.5 Life insurance: segments and performance
7.4.6 Non-life Insurance: Segments and performance
7.4.7 Key issues and trends
7.4.8 Future outlook
7.5 Emerging markets
7.5.1 Overview
7.5.2 Latin America
7.5.3 Asia
7.5.4 Future outlook
7.6 Conclusion
7.7 References

8 Major players

8.1 Introduction
8.2 Allianz Group
8.2.1 Business profile
8.2.2 Financial analysis
8.2.3 Stock performance
8.2.4 Strategies
8.2.5 Outlook
8.3 America International Group
8.3.1 Business profile
8.3.2 Financial analysis
8.3.3 Stock performance
8.3.4 Strategies
8.3.5 Outlook
8.4 Assicurazioni Generali
8.4.1 Business profile
8.4.2 Financial analysis
8.4.3 Stock performance
8.4.4 Strategies
8.4.5 Outlook
8.5 Berkshire Hathaway
8.5.1 Business profile
8.5.2 Financial analysis
8.5.3 Stock Performance
8.5.4 Strategy
8.5.5 Outlook
8.6 ING Group
8.6.1 Business profile
8.6.2 Financial analysis
8.6.3 Stock performance
8.6.4 Strategies
8.6.5 Outlook
8.7 Munich Re
8.7.1 Business profile
8.7.2 Financial analysis
8.7.3 Stock performance
8.7.4 Strategies
8.7.5 Outlook
8.8 Nippon Life Insurance Company
8.8.1 Business profile
8.8.2 Financial profile
8.8.3 Strategy
8.8.4 Outlook
8.9 Zurich
8.9.1 Business profile
8.9.2 Financial profile
8.9.3 Stock performance
8.9.4 Strategy
8.9.5 Outlook
8.10 AXA
8.10.1 Company profile
8.10.2 Financial profile
8.10.3 Stock performance
8.10.4 Strategy
8.10.5 Outlook
8.11 AVIVA
8.11.1 Company profile
8.11.2 Financial profile
8.11.3 Stock performance
8.11.4 Strategies
8.11.5 Outlook
8.12 Conclusion
8.13 References

9. Regulatory Aspects

9.1 Introduction
9.2 Impact of Regulatory Environment on Insurance Market Dynamics
9.2.1 Company licensing
9.2.2 Product regulation
9.2.3 Financial regulation
9.2.4 Market regulation
9.3. Liberalization and deregulation
9.3.1 Asia
9.3.2 Central and Eastern Europe
9.3.3 Latin America
9.4 Re-regulation
9.4.1 Risk based capital supervision
9.4.2 International accounting standards
9.4.3 Anti-money laundering
9.4.4 Corporate governance
9.4.5 Convergence of financial sectors
9.5 Conclusion
9.6 References

10. Mergers and Acquisitions

10.1 Trends in mergers and acquisitions
10.1.1 2003
10.1.2 2004
10.1.3 2005
10.2 Outlook
10.3 Conclusion
10.4 References

11. Critical Success Factors

11.1 Introduction
11.2 Focus on underwriting quality
11.3 Operational efficiency
11.3.1 Automating business functions
11.3.2 Offshoring
11.4 Improving distribution network
11.4.1 Empowering sales force
11.4.2 Creating a real multichannel strategy
11.5 Customer focus
11.5.1 CRM
11.5.2 Improving claims management
11.6 Financial strength and quality of capital
11.7 Constant innovation
11.8 Branding
11.9 Effective risk management
11.10 Human capital
11.11 References

12. Future Outlook

12.1 Introduction
12.2 Life insurance recovers
12.3 Non-life insurance slowing down
12.4 Regulations: opportunities and challenges
12.5 Enlargement of distribution channels
12.6 Technology to play a greater role
12.7 Consolidation set to increase
12.8 Industry on a growth trajectory